Delivery of Goods

Most orders ordered before 1pm will be dispatched the same business day via our selected courier service. We will aim to deliver goods ordered by the customer on a next working day, 24hr basis. Delays may sometimes be incurred as a result of:

• Busy periods
• Guitars may require setup/ inspection before dispatch
• Delays via couriers
• Orders being placed late in the day
• Out of stock goods which require specially ordering
• large items that require specialist delivery
• Non-mainland UK areas or far reach areas i,e, shetlands, scottish highlands & Northern Ireland etc.
• Weather or other un-controllable circumstances

If we do not get goods out for next day delivery they will be issued the next day again on a next day delivery basis. We can only apologise if the courier fails to do their part but if any problems do arise then we encourage all customers to call us directly on 01772 722516 to resolve any issues as soon as is possible. If we encounter any delays ourselves we will contact you directly and discuss options and details with you to satisfy the order as quickly as possible.

Saturday Deliveries: Saturday deliveries are a possibility however they are never guaranteed and can incur additional fee’s please contact us for more information if this is required.

Delivery Fees

Mainland UK

We operate a simple delivery fee policy. Items over the value of £100 will be dispatched for no shipping cost. All items under £100 will incur a basic £6.99 shipping cost. This covers most items but prices will vary when it comes to none mainland UK areas.

Areas Outside of Mainland UK

Products ordered for delivery outside of mainland UK areas will be subject to further delivery fees. Areas include the likes of:

• Ireland
• Isle OF Man
• Scottish Highlands
• Scottish Islands
• Isle of Wight
• Channel Islands

Delivery fees are calculated based on product size and location. Please do contact our support team on 01772 722468 fir further questions and accurate pricing.

Goods Damaged On Delivery

If you receive a parcel from the courier which has clearly been damaged it is very important you ask the delivery driver to mark the items as damaged on delivery. You should contact us within 48 hours either via phone on 01772 722468 or via email to [email protected]. It would be very helpful if you are able to accompany any emails with images of the damage. We will then proceed as required to confirm condition of the products themselves and organise any rectifications as necessary. It is our aim to ensure you get the swiftest response and to rectify any problems for our customers as soon as is possible.

Acoustic Pianos and Items Too Large For Courier

Some products such as acoustic pianos are simply to big and heavy for our couriers. These products will be delivered on a custom basis and dealt with individually based on locality, size and weight and circumstance.

Where an acoustic piano is to be delivered out of our local region, we will use a specialist piano mover to deliver the instrument to a ground floor location at the given delivery address. The specialist movers are equipped to handle and deal with these instruments so your instrument is delivered in the best possible condition and in a safe manor. Dates and times will be given to ensure a convenient delivery for you.